Route Package Protection
Visit route.com/sustainability to learn more.
For domestic (Canada) orders, shipping will vary based on location. Exceptions apply for international shipping, including shipping to the US. Exceptions also apply in the case of special product that requires additional shipping costs. Please see rates at checkout for final confirmation of shipping charges.
We aim to fulfill orders within 48 hours (Monday - Friday). Canada Post aims to deliver within 3-9 business days (within Canada and the USA) once picked up from our store.
Exceptions apply for pre-ordered product as well as made-to-order product (such as customized jerseys).
We cannot accept any returns or exchanges on international orders under any circumstances.
We will gladly accept returns and exchanges for purchases made within the last 30 days. To be eligible for a refund on a return, your item must be unused, in the original packaging, and in the same condition that you received it. If damaged, worn, or open items are returned, we may not be able to process your refund. These same standards apply for eligibility to make an exchange.
Unfortunately, we are unable to accept returns for the following items, and as such, they are FINAL SALE:
- Customized jerseys
- Face masks
- Gift Cards
- Game Used Items and Equipment
- Concert/Event Items, Locker Room Sale Items
- Shipping Costs
- Package Protection Costs