Order Information

You can track your order via the order confirmation email received once the order is placed. If you chose to have your order shipped, you will receive a tracking number via the email used to place the order.

If you chose to pick up your order in store, you will receive an email when your order is ready for pick up.

Once an order is entered into our system and we have started the fulfillment process, we cannot guarantee that we will be able to cancel or change that order. Reach out to our customer service team at team@ICEdistrictauthentics.com if you'd like to change or cancel an order to see if we're able to accommodate your request.

If you have placed an order with a preorder or customized item on it, your order will ship when the entire order is complete. If you would prefer a split shipment, please reach out to team@ICEDistrictAuthentics.com to arrange for split shipping.

Shipping

For domestic (Canada) orders, shipping will vary based on location. Exceptions apply for international shipping, including shipping to the US. Exceptions also apply in the case of special product that requires additional shipping costs. Please see rates at checkout for final confirmation of shipping charges.

We utilize Canada Post to ship orders domestically and internationally.

We aim to fulfill all orders within 48 hours (Monday-Friday), meaning that our goal is to have your order on its way to you within 2 business days from the time that you place the order on www.ICEdistrictauthentics.com. From there, shipping times depend on the carrier and the shipping method chosen.

Canada Post aims to deliver Expedited Parcel shipping within 3-9 business days of receiving it from our warehouse.

Exceptions apply for pre-ordered product as well as for made-to-order product. Exceptions to the 48 hour fulfillment timeline also apply for orders placed on Friday-Sunday as our fulfillment team does not work over the weekends. All exceptions will be noted in the product description so please read carefully prior to purchase if your order is time sensitive.

We offer international shipping to the United States and to Europe. If you encounter any issues in placing an international order, please don't hesitate to reach out to us at team@ICEdistrictauthentics.com. We will be happy to assist you in placing your order.

International shipping timelines will vary widely depending on your country and the shipping carrier; however, we still commit to fulfilling your order within our 48 hour window.

In addition to the shipping cost that you pay us, all international orders could require you to pay customs, tariffs, etc. These costs are not included in what you pay us for shipping. You are responsible for paying these costs.

We cannot accept any returns or exchanges on international orders under any circumstances.

LOCAL PICK UP

Yes. Please select Section 119, ICE District Authentics during the check out process to pick up your item at Rogers Place. Please note, we are only open during Edmonton Oilers Home Games at this time. Our Ford Hall location will open two hours before puck drop during home events.

We are currently only open during Edmonton Oilers Home Games. Please check the Edmonton Oilers schedule for more information on our current store hours.

Our Ford Hall location will open two hours before puck drop.

Once you have received the confirmation email that your order is ready for pick up, please proceed to the ICE District Authentics location located near Section 119 on the Lower Concourse to collect your order.

If you do not have an event ticket, please proceed to the ICE District Authentics location in Ford Hall (outside the Box Office/Ticket Gates) for further assistance.

Note: We are currently only open during Edmonton Oilers Home Games. Please check the Edmonton Oilers schedule for more information on our current store hours.

If you do not have an event ticket, please proceed to the ICE District Authentics location in Ford Hall (outside the Box Office/Ticket Gates) for further assistance.

Curbside Pickup

Easy! Visit us during Curbside Pickup hours and follow the instructions to text us on our Curbside Pickup Sign! We will let you know we have received your request and a staff member will meet you at your vehicle to give you your order.

Currently, Curbside Pickup hours are every Tuesday and Thursday. from 11AM to 3PM. Please note, these hours are subject to change due to holidays and other events.

Please visit us on the west side of 102 St NW next to the Grand Villa Casino. You can park in the loading zone next to our sign and text us!

Click here to visit our Curbside Pickup page for more information, including a map!

GIFT CARDS

Please click here to purchase a gift card.

Currently, gift cards purchased on ICEDistrictAuthentics.com can only be used on our online shop. Physical store locations at Rogers Place do not accept gift cards purchased online.

Please reach out to us via our Contact Us form for gift card balance inquiries.

Returns & Exchanges

We will gladly accept returns and exchanges for eligible purchases made within the last 30 days.* To be eligible for a refund on a return, your item must be unused, in the original packaging, and in the same condition that you received it. Some exclusions may apply.

We cannot accept any returns or exchanges on international orders under any circumstances.

*Please see our full Returns & Exchanges Policy here.

Please follow the instructions on our returns portal.

If you need to make an exchange, you will need to go through our returns process and reach out to us at team@ICEdistrictauthentics.com. Exchanges may incur added shipping charges and are dependent on product availability. We cannot guarantee that we will have the size or product that you are looking to receive via an exchange.

To return or exchange an item purchased at one of our physical store locations, please visit us during any Edmonton Oilers Home Game. Don't have an event ticket? No problem! Our ICE District Authentics location in Ford Hall (beside the ticket gates/Box Office) opens two hours before puck drop during every Edmonton Oilers Home Game.