Frequently Asked Questions


ICE District Authentics is your one stop shop for the best selection of Edmonton Oilers and Edmonton Oil Kings jerseys, apparel, collectibles, and more. To learn more, please visit About Us.

ICE District Authentics Flagship Store

Our Flagship Location is located in the ICE District Plaza at 110-10336 103 St. NW. For the latest hours of operation, please visit Hours of Operation.

Rogers Place

Our in-venue locations are open during Edmonton Oilers and Edmonton Oil Kings home games. For specific locations and the latest hours of operation, please visit Hours of Operation.

For the latest hours of operation, please visit Hours of Operation.

Retail Locations in ICE District and Rogers Place

We accept cash, Interac Debit and Credit Cards in store. Online Store

We accept most major credit cards.


Please double check your items and the total amount in your cart before you complete your order, as once an order is entered into our system and the fulfillment process has started, we cannot guarantee that we will be able to cancel or change your order.

Reach out to our customer service team at to see if we are able to accommodate your request.

Once your order ships, we will send you an email with tracking information.

If you opted to pick up your item in store, we will email you as soon as your order has been fulfilled and is ready for pick up.

For domestic (Canada) orders, shipping will vary based on location. Exceptions apply for international shipping, including shipping to the US. Exceptions also apply in the case of special product that requires additional shipping costs. Please see rates at checkout for final confirmation of shipping charges.

We utilize Canada Post to ship orders domestically and internationally.

We aim to fulfill all orders within 3-5 days (Monday-Friday) from the time that you place the order on From there, shipping times depend on the carrier and the shipping method chosen.

In Canada and the USA, Canada Post aims to deliver Expedited Parcel shipping within 3-9 business days of receiving it from our warehouse. Other international orders may vary in shipping times.

Exceptions apply for pre-ordered product as well as for made-to-order product. Exceptions to the fulfillment timeline also apply for orders placed on Friday-Sunday and Holidays, as our fulfillment team does not work over the weekends. All exceptions will be noted in the product description so please read carefully prior to purchase if your order is time sensitive.

We offer international shipping to the United States, Europe, and Australia. If you encounter any issues in placing an international order, please don't hesitate to reach out to us at We will be happy to assist you in placing your order.

International shipping timelines will vary widely depending on your country and the shipping carrier; however, we still commit to fulfilling your order within our 48 business hour window.

In addition to the shipping cost that you pay us, all international orders could require you to pay customs, tariffs, etc. These costs are not included in what you pay us for shipping. You are responsible for paying these costs.

We cannot accept any returns or exchanges on international orders under any circumstances.

Yes! Buy Online Pick Up In Store can be selected during checkout. We aim to fulfill in stock orders within 3-5 days. For the best experience, we ask that you wait for your "Ready for Pick Up" email before visiting us.

For more information, please visit Buy Online Pick Up In Store.

Please visit Hours of Operation for the most up to date information.


Please visit our Gift Card page to purchase a Gift Card.

Currently, gift cards purchased on can only be used on our online shop. Physical store locations at Rogers Place do not accept gift cards purchased online.

Please reach out to us via our Contact Us form for Gift Card balance inquiries.


We will gladly accept returns and exchanges for eligible purchases made within the last 30 days.* To be eligible for a refund on a return, your item must be unused, unwashed, in the original packaging/with tags attached, and in the same condition that you received it. Some exclusions may apply.

We cannot accept any returns or exchanges on international orders under any circumstances.

Please note, shipping costs and package protection costs are non-refundable.

For more information, please see our full Refund Policy here.

Please reach out to us at to start the returns process. Please note, extra shipping charges may apply on exchanged items, and we cannot guarantee that we will have the size or product that you are looking to receive via an exchange.

To return or exchange an item purchased at one of our physical store locations, please visit us during any Edmonton Oilers Home Game, or visit us at our downtown Flagship Location located in ICE District Plaza.