Returns & Exchanges

We hope you love what your ordered, but we know that's not always the case. We will gladly accept returns and exchanges for purchases made within the last 30 days. To be eligible for a refund on a return, your item must be unused, in the original packaging, and in the same condition that you received it. If damaged, worn, or open items are returned, we may not be able to process your refund. These same standards apply for eligibility to make an exchange.

Unfortunately, we are unable to accept returns for the following items, and as such, they are FINAL SALE:

  • Customized jerseys
  • Face masks
  • Gift Cards
  • Game Used Items and Equipment
  • Team Issued Items and Equipment (Pro Stock)
  • Concert/Event Items, Locker Room Sale Items

For items purchased from

Please reach out to us at to begin the return process. 

For items purchased from ICE District Authentics locations at Rogers Place

At this time, we are currently unable to process returns and exchanges for items purchased at the arena. To return or exchange an item purchased at one of our physical store locations, please visit us at our Flagship Location in ICE District.

2023 Extended Holiday Return Policy

Shop early with peace of mind. Whether you’re buying a gift for yourself or someone else, shop this holiday season knowing that you'll be able to return the item if it's not quite the right fit!

For item(s) that are returnable according to our standard return policy and purchased between October 20 and December 31, 2023 we’ll gladly give you a refund until January 11, 2024, or according to the standard return policy of the item, whichever is longer.