Returns & Exchanges

We hope you love what your ordered, but we know that's not always the case. We will gladly accept returns and exchanges for purchases made within the last 30 days. To be eligible for a refund on a return, your item must be unused, in the original packaging, and in the same condition that you received it. If damaged, worn, or open items are returned, we may not be able to process your refund. These same standards apply for eligibility to make an exchange.

Unfortunately, we are unable to accept returns for the following items, and as such, they are FINAL SALE:

  • Customized jerseys
  • Face masks
  • Gift Cards
  • Game Used Items and Equipment
  • Concert/Event Items, Locker Room Sale Items

For items purchased from ICEDistrictAuthentics.com

Please reach out to us at team@ICEDistrictauthentics.com to begin the return process. 

For items purchased from ICE District Authentics locations at Rogers Place

At this time, we are currently unable to process returns and exchanges for items purchased at the arena. To return or exchange an item purchased at one of our physical store locations, please visit us during any Edmonton Oilers Home Game with your original receipt. Don't have an event ticket? No problem! Our ICE District Authentics location in Ford Hall (beside the ticket gates/Box Office) opens two hours before puck drop during every home game. To find out when our next home game is, check out the full Edmonton Oilers schedule here.